Delete your Glance account

Delete your account in the app

This is the quickest way, and it works straight away.

• Open Glance and sign in.
• Go to Settings.
• Scroll to the bottom and tap Delete account, then confirm.

Can't get into the app?

Email admin@swiftbee.co.uk with the subject "Delete my Glance account". Send it from the email address on your account, or include the phone number you sign in with, so we can find your account and confirm it's yours. We'll delete it within 30 days and let you know when it's done.

What gets deleted

• Your account and sign-in details.
• Your profile, including photos, MatchTok videos and the selfie used for photo verification.
• Your chats with Glance, Mind Profile and other AI-generated data.
• Your event sign-ups, likes, pings and ratings, and your place on any city waitlist or event email list.
• Messages you sent to matches, which are replaced with "[deleted account]", along with your voice notes.

What we keep, and for how long

• Purchase records (what was bought and when) are kept for up to 6 years, because UK tax law requires it and to handle refunds and disputes. Payment details are held by Apple or Google, not us.
• Safety reports you made or that were made about you are kept for as long as we need them to keep the community safe.
• A record that your account was deleted, so we can show we completed your request.

Active subscriptions are billed by Apple or Google, so deleting your account doesn't cancel them. Cancel in your App Store or Google Play subscriptions first.

Questions

See our Privacy Policy, or email admin@swiftbee.co.uk.